H&H Automotives is a trading name of H&H AUTOMOTIVES LTD, company number 15725416.
Registered / office address: Av. de Castilla, 2, 28830 San Fernando de Henares, Madrid, Spain
Email: info@gmail.uk
Phone: +447520656577
By using this website or registering a transaction with us, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our services. We may update these Terms from time to time; the version in force is the one published on this page at the time you register a transaction.
We arrange and coordinate the collection, transport, and delivery of vehicles within the United Kingdom, using a network of vetted, insured carriers. We aim to provide accurate information about our services on this website, but availability, timing, and pricing may vary based on your specific transaction and are confirmed individually once you register.
Submitting the Register a Transaction form is a request for our services, not an automatic confirmation. We will review your request and confirm the details, including collection timing, by email. You are responsible for providing accurate and complete information — incorrect details may delay or affect your transaction.
Where pricing is not shown on the website, it will be confirmed with you directly before you are asked to pay. All prices, where applicable, are shown inclusive of any legally required taxes unless stated otherwise. Payment instructions will always be confirmed in writing by us — you should never send payment based on instructions received from an unverified source, and you are encouraged to verify banking details directly with us by phone before paying.
Where you pay by card, you may have additional protections under your card issuer's own policies (such as chargeback rights) in the event of a dispute — these sit alongside, and do not replace, your rights under this agreement and applicable consumer law.
If you are a consumer based in the EU or UK and you register a transaction with us as a distance contract (i.e. entirely online or by phone, without face-to-face contact), you generally have the right to withdraw from the contract within 14 calendar days without giving a reason, in line with the EU Consumer Rights Directive (2011/83/EU) and equivalent UK consumer protection law.
To cancel, simply contact us using the details in Section 15 before the 14-day period expires, stating clearly that you wish to cancel. We will confirm receipt of your cancellation in writing.
Please note: if you expressly request that collection or transport begins before the 14-day withdrawal period ends, and the service is fully performed within that period, you may lose your right to withdraw once the service is complete. If it has only been partly performed, you may still be liable for the reasonable cost of the service already provided up to the point you cancel.
If you cancel before any service has been provided, and you have already paid, we will refund you within 14 days of being informed of your decision to cancel, using the same payment method you used, unless we agree otherwise.
Collection and delivery windows are estimates and may be affected by factors outside our control, including weather, traffic, mechanical issues, or carrier availability. We will make reasonable efforts to keep you informed of any material delay. A condition report will be completed at collection and again at delivery.
You have 10 days from delivery to inspect your vehicle against the condition report completed at collection and raise any concerns with us. If the vehicle does not conform to what was agreed (for example, damage occurring during our transport that was not present at collection), you are entitled to have this put right, and, where appropriate under applicable consumer law, to a price reduction or refund proportionate to the issue if it cannot reasonably be remedied.
Raising an issue within this window does not affect any other statutory rights you may have, and nothing in these Terms limits your rights under mandatory consumer protection law in your country of residence.
Vehicles are covered by fully insured transport for the duration of the journey we arrange, from collection to delivery. Our liability for loss or damage occurring during transport is limited to the insured value of the vehicle as declared at registration, except where liability cannot be excluded or limited by law (for example, liability for death or personal injury caused by negligence, or for fraud). We are not liable for indirect or consequential losses, or for delays or losses caused by circumstances outside our reasonable control.
The content of this website, including text, graphics, and logos, is owned by or licensed to H&H AUTOMOTIVES LTD and may not be copied or reused without permission, except as necessary to use our services normally.
If you are unhappy with our service, please contact us first using the details in Section 15 so we can try to resolve the issue directly. If you are an EU-based consumer and we are unable to resolve a dispute directly, you may be entitled to use the EU's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr to seek an out-of-court resolution. You may also have the right to bring a claim before the courts of your own country of residence, where applicable under EU/UK consumer protection rules.
We may revise these Terms from time to time to reflect changes in our services or legal requirements. Material changes will be indicated by an updated effective date on this page. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.
These Terms are governed by the laws of England and Wales, without prejudice to any mandatory consumer protection rights you have under the law of your own country of residence, which continue to apply where applicable.
For any questions about these Terms, contact us at info@gmail.uk or +447520656577.
